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OSU Pickup Policy

When ordering nails through the website for pickup, please include days and times within the next 7 days that you will be available to in your order notes.

Pickup will be at the Ohio Union and we will email, text, or DM you based on your availability! Please let us know if you have any questions at gumihonails.com.

Shipping Policy

Once your order is shipped, you will receive a confirmation email and a tracking number.

Please note that after your package is shipped, Gumiho Nails is not responsible for any stolen, damaged, or lost items.

Processing & Shipping Time

The current processing time is 3-6 days. Please note that the shipping time is separate from the processing time.

Once your package has been shipped, please allow 3-4 business days to receive your items.

Refund & Replacement Policy

Gumiho Nails does not accept returns, refunds, or exchanges on any order once your package is shipped due to sanitary reasons.

With that being said, please double check that you input your order correctly, including the nail shape, length, and kit size. You are responsible for inputting the correct information, and Gumiho Nails will not offer free replacements.

Privacy Policy

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information:

  • Examples of Personal Information Collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
  • Purpose of Collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of Collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a Business Purpose: shared with our processor Shopify 

Order Information

  • Examples of Personal Information Collected: name, billing address, shipping address, payment information (including credit card numbers address, and phone number)
  • Purpose of Collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
  • Source of Collection: collected from you
  • Disclosure for a Business Purpose: shared with our processor Shopify

Customer Support Information

  • Purpose of Collection: to provide customer support
  • Source of Collection: collected from you

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your Personal Information to provide our services to you, which includes:

  • offering products for sale
  • processing your payment information
  • arranging shipping and fulfillment of your order
  • keeping you up to date on new products, services, and offers
  • screening orders for potential risk or fraud
  • providing customer support

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at gumihonails@gmail.com or through the contact form on our website.

Last updated: 11/30/2023